Need to request a return or refund? We're here to help make the process easy.
First, a few key points:
- Returns and refunds must be requested within 30 days of your delivery date.
- Order cancellation requests prior to the order transmitting to our warehouse can be easily cancelled; however, once the order has transmitted to our warehouse we are unable to cancel the order.
- If you received a damaged product, please indicate if you would prefer an exchange or a refund. No need to physically return damaged product, though we may ask you for a picture to help improve our shipping practices.
- If you received the wrong item, we'll send you a return label at no cost to you.
- If you decide that you've simply changed your mind about an order, original shipping and handling fees are not refundable.
- Vinyl (LP) purchases are not eligible for exchanges. Vinyl can only be returned if they are damaged or defecting.
To request a return, refund, or replacement, contact us here. One of our customer service team members will reach out to take care of your request. Please include the details of your order number and the item(s) you wish to return or get replaced in your message to us.